Terms and Conditions

Welcome to Danora Perfume NZ LTD. These Terms of Service explain the rules and conditions that apply when you access our website, browse our products, or purchase from us.

By using our website or placing an order, you agree to these Terms of Service. Please read them carefully before using our services.

1. About Our Website

Danora Perfume NZ LTD provides online sales of perfumes and fragrance products through our website. We reserve the right to update, modify, or discontinue any product, service, or website feature at any time without prior notice.

2. Product Information

We make every effort to ensure that our product descriptions, images, prices, and availability information are accurate and up to date. However, colours, packaging, and product appearance may vary slightly due to screen settings, supplier updates, or product changes. Fragrance preferences are subjective, and individual preferences may vary from person to person. Product information is intended as a guide and may vary slightly. Danora Perfume NZ LTD is not liable for minor discrepancies in product information or appearance.

3. Orders and Payments

When you place an order through our website, you agree to provide accurate and complete information.

Once your order is confirmed, you will receive an order confirmation email. We reserve the right to cancel or refuse an order where there are issues such as incorrect pricing, payment problems, suspected fraud, or product availability concerns.

Payments must be completed using the available payment methods provided on our website.

4. Pricing and Promotions

All prices displayed on our website are in New Zealand Dollars (NZD) and include applicable taxes where required.

We may offer promotions, discounts, or special offers from time to time. Promotional terms and conditions may apply, and offers may be changed or withdrawn without notice.

5. Shipping and Delivery

We aim to process and dispatch orders within 1 to 2 business days. Delivery times may vary depending on your location, courier services, weather conditions, and other circumstances outside our reasonable control.

Customers are responsible for providing accurate delivery information. Danora Perfume NZ LTD is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses provided by customers.

6. Lost Parcel Claims

If your parcel appears to be lost or has not arrived within the expected delivery timeframe, please contact us within 10 business days of the expected delivery date. Claims submitted after this period may not be eligible for investigation or further assistance.

7. Authority to Leave (ATL)

If you request delivery without a signature or provide Authority to Leave (ATL), Danora Perfume NZ LTD is not responsible for any items that are lost or stolen after the parcel has been delivered.

8. Returns and Refunds

Our Returns & Refund Policy applies to all purchases made through our website. Due to hygiene and safety reasons, perfume products must be unopened, unused, and in their original packaging to be eligible for return. Please refer to our Returns & Refund Policy for complete details.

9. Website Use

You agree not to misuse our website, attempt unauthorized access, interfere with website security, or use our content without permission.

All website content, including logos, images, text, designs, and branding, belongs to Danora Perfume NZ LTD unless otherwise stated.

10. Limitation of Liability

While we take reasonable care to provide quality products and services, Danora Perfume NZ LTD is not responsible for losses, damages, or delays caused by circumstances outside our reasonable control. To the extent permitted by New Zealand law, our liability is limited to the value of the products purchased from us.

11. Privacy

Your privacy is important to us. Any personal information collected through our website will be handled in accordance with our Privacy Policy.

12. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our business, services, or legal requirements. Updated terms will be published on this page.