Refund and Return Policy

At Danora Perfume NZ Ltd, customer satisfaction is important to us. If you change your mind about a purchase or would like to exchange an eligible product, we are happy to assist, subject to the terms of this policy.

7-Day Return Policy

We offer a 7-day return period from the date of purchase.

To be eligible for a return or exchange, the product must:

Be unused, unopened and in its original condition.
Be returned in its original packaging.
Have all seals, labels and accessories intact.
Be accompanied by valid proof of purchase.
Have a return request submitted within 7 days of purchase.

Unfortunately, we are unable to accept change-of-mind returns or exchanges requested after the 7-day return period.

How to Return Your Product

Step 1: Contact us at info@danoraperfume.co.nz or call 021 123 2631 within 7 days of your purchase.

Step 2: Wait for our approval and return instructions. Please do not send the product back until we have approved your return.

Step 3: Once your return has been approved, securely package the product and return it using NZ Post and the instructions we provide.

Step 4: Once we receive your return, we will inspect the product to confirm that it meets the return requirements.

Step 5: If your return is approved, we will process your refund to the original payment method or arrange an exchange, where applicable.

If you have not received an update within 10 business days after sending your return, please contact our Customer Support team.

Important

Please do not return any product without first contacting us and receiving approval from Danora Perfume NZ Ltd.

Exclusions

The following products are not eligible for change-of-mind returns, exchanges or refunds under this policy:

Tester products.
Perfumes with a bottle size of 20 ml or less.
Items purchased during a sale or at a discounted price.
Items purchased using a promotional or discount code.

Change-of-Mind Returns

If you return a product because you have changed your mind, you are responsible for the cost of returning the product to us.

Once we receive and approve the return, we will refund the purchase price of the eligible returned item. Original shipping charges and return shipping costs are non-refundable and, where applicable, will be deducted from the refund.

Refunds will be made to the original payment method used for the purchase.

What if my order arrives damaged or incorrect?

We're sorry if your order arrives damaged or you receive the wrong product. Please contact us within 24 hours of delivery with your order details and clear photos of the damaged or incorrect product. We'll review the issue and help you with the next steps.

Exchanges

If you would like to exchange an item because you have changed your mind, please contact us first to discuss your request. Where an exchange is available under our return policy, we will guide you through the process. If you would prefer a different product, you may also return the original item in accordance with our return policy and place a new order for the product you would like.