At Danora Perfume NZ, we want you to feel confident when shopping with us. We carefully check and securely package every order before it is sent to you.
Returns & Exchanges
Due to New Zealand Post’s policy, we are unable to accept perfumes returned by post for online purchases. Therefore, all perfume sales are final.
This policy applies to all perfumes and fragrance products purchased from Danora Perfume NZ, including products that have been opened, used, or remain sealed.
We therefore encourage you to carefully review the product details before placing your order. If you have any questions about a fragrance, please contact us before purchasing, and our team will be happy to assist you.
What if my order arrives damaged or incorrect?
We're sorry if your order arrives damaged or you receive the wrong product. Please contact us within 24 hours of delivery with your order details and clear photos of the damaged or incorrect product. We'll review the issue and help you with the next steps.
Refunds
Approved refunds will be processed to the original payment method within 5-7 business days, depending on the payment provider.